Privacy Policy

1. Introduction

DentaVoice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service.

Please read this privacy policy carefully. By using DentaVoice, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email, phone number)
• Practice information (practice name, address, business hours)
• Payment and billing information
• Communications with our support team

2.2 Information Collected Automatically

• Call recordings and transcriptions
• Caller information (phone numbers, names provided during calls)
• Usage data and analytics
• Device and browser information

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI receptionist service
• Process appointments and patient inquiries
• Improve our AI systems and service quality
• Send you service updates and notifications
• Process payments and manage your account
• Respond to your inquiries and provide customer support
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data centers with physical security measures

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Call recordings are typically retained for 90 days unless you request earlier deletion.

6. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Third-Party Services

We may share your information with third-party service providers who assist us in operating our service, including cloud hosting providers, payment processors, and analytics services. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: